Rusty Razor Blade
Ebay deserves a lot of credit for building a massive system that never seems to be down. Great. But you know what? That doesn’t excuse them for creating some really stupid interfaces or being complete assholes.
At the bottom of an email they sent, I saw this gem next to unsubscribe:
Please note that it may take up to 10 days to process your request.
Ten days. Ten days? Wow.
Now lets move onto the actual unsubscribe process. What a nightmare. Email preferences are grouped into sections, and only sections can be edited. All the options are hidden, so you must first expand them to see what you’re getting.
Seriously, check this thing out. I never use thumbnails either, so you know I’m pissed.
This process makes me really start to hate these guys.
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Have you ever dealt with their Safe Harbor department in Utah? They will suspend your store until you prove your merchandise is legit. They don’t provide you with a phone number, fax only. Each response takes 10 days as well. eBay sucks but there is kinda nothing we can do about it. Many have tried.